Legal Notice

COOKIES PRIVACY POLICY

This Cookies Policy is an integral part of the Data Protection Policy of SERCATE, S.L.U., CIF: B-38322152, address at Polígono Industrial La Campana, Calle Torres Quevedo, Manzana 3, Parcela A, 38109, El Rosario, Santa Cruz de Tenerife, Spain, contact via telephone 922.684.205 and email sercatesl@sercatesl.es, as Data Controller. Accessing and browsing the website or the use of its services implies the acceptance of the General Conditions established in our Data Protection Policy and Cookies Policy.

In any case, we inform you that SERCATE, S.L.U. is responsible for the cookies and the processing of data obtained through third-party cookies, deciding on the purpose, content and use of the processing in relation to the information collected.

DEFINITION AND FUNCTION OF COOKIES

What is a cookie: Cookies are small files that are stored on the device you use to browse through the Internet and that can store information regarding how often you visit the website, your browsing preferences, the information you are most interested in. This allows us, each time you access www.sercatesl.es, to improve the quality and usability of our website. The set of cookies helps us improve the quality of our Web site by enabling us to monitor which pages our users find useful and which they do not.

Cookies are essential for the functioning of the Internet; they cannot damage the user’s computer/device and, if enabled in the browser settings, help us to identify and resolve possible errors in the functioning of our website. Cookies provide countless advantages in the provision of interactive services, making it easier for you to navigate and use our website.

The information provided below will help you understand the different types of cookies:

1. Types of cookies according to the entity that manages them

Depending on who is the entity that manages the equipment or domain from which the cookies are sent and treats the data obtained, we can distinguish:

– Own Cookies: These are those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

– Third-party cookies: These are those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

2. Types of cookies according to the length of time they remain active

Depending on the length of time they remain activated in the terminal equipment, we can distinguish:

– Session Cookies: These are a type of cookies designed to collect and store data while the user accesses the website.

They are usually used to store information that only needs to be kept for the provision of the service requested by the user on a single occasion (for example: a list of products purchased).

– Persistent cookies: These are a type of cookie in which the data remains stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, and can range from a few minutes to several years.

3. Types of cookies according to their purpose

Depending on the purpose for which the data obtained through cookies are processed, we can distinguish between:

– Technical Cookies: These are those that allow the user to navigate through the website, platform or application and the use of the different options or services it exist as, for example, control traffic and data communication, identify the session, access parts of restricted access, remember the elements that make up an order, make the buying process of an order, make the application for registration or participation in an event, use security features while browsing, store content for broadcast video or sound or share content via social networks.

– Personalization Cookies: These are those that allow the user to access the service with some general characteristics predefined according to a series of criteria in the user’s terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from where the service is accessed.

– Analysis Cookies: These are those that allow the person responsible for them, monitoring and analyzing the behavior of users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and for the elaboration of browsing profiles of the users of such sites, applications and platforms, in order to introduce improvements based on the analysis of the data on the use made by the users of the service.

– Advertising Cookies: These are those that allow the management, in the most effective way possible, of the advertising spaces that, where appropriate, the publisher has included on the website, application or platform from which it provides the requested service based on criteria such as the edited content or the frequency at which the ads are displayed.

– Behavioral advertising cookies: These cookies allow the management, in the most effective way possible, of the advertising spaces that, where appropriate, the editor has included on the website, application or platform from which the requested service is provided. These cookies store information on user behavior obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on the same.

The website uses its own cookies to, among other purposes, customize the user interface, check if the browser allows cookies, show the page in the language selected by the user, etc..

LIST OF COOKIES

In this way, cookies can be used to recognize you on successive visits, to obtain information about the date and time of your last visit, to measure some traffic parameters within the website itself, and to estimate the number of visits made, so that we can focus and adjust services more effectively.

SUPPLEMENTARY GUARANTEES. COOKIE MANAGEMENT:

As a complementary guarantee, the registration of cookies may be subject to their acceptance during the installation or updating of the browser used, and this acceptance may be revoked at any time by means of the available content and privacy configuration options. Many browsers allow you to activate a private mode whereby cookies are always deleted after your visit. Depending on the browser, this private mode may have different names. Below you will find a list of the most common browsers and the different names of this “private mode”:

Internet Explorer 8 and above: InPrivate; Safari 2 and above: Private Browsing; Opera 10.5 and above: Private Browsing; FireFox 3.5 and above: Private Browsing; Google Chrome 10 and above: Incognito.

Important: Please read carefully the help section of your browser to learn more about how to activate the “private mode”. You can still visit our website even if your browser is in “private mode”, however, your navigation on our website may not be optimal and some utilities may not work properly.

USER SETTINGS TO AVOID COOKIES

From our website, and in compliance with current legislation, we provide you with information that allows you to configure your browser / Internet browsers to maintain privacy and security in relation to cookies. Therefore, we provide you with information and links to the official support sites of the main browsers so that you can decide whether or not to accept the use of cookies.

Thus, you can block cookies through your browser’s configuration tools or you can configure your browser to warn you when a server wants to save a cookie:

• If you are using Microsoft Internet Explorer, under the Tools menu option. Internet options. Privacy. Configuration. To learn more, visit: http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies, http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9.
• If you use Firefox, in the Tools menu option. Options. Privacy. Cookies. To learn more visit: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
• If you are using Chrome, in the Options section. Advanced options. Privacy. To learn more visit: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
• If you use Opera, in the Security and Privacy option, you can configure the browser. To learn more visit: http://www.opera.com/help/tutorials/security/cookies/

CONSENT / REVOCATION AND DELETION OF COOKIES

By registering and accepting its conditions, the user consents to the use of cookies. This website uses those strictly necessary for its proper functioning and to perform web usage statistics, which in no case make the user identifiable.

The storage and processing of the information thus obtained obeys a technical purpose, in order to carry out the transmission of a communication by an electronic communications network, as well as, to be able to carry out the provision of an information society service expressly requested by the registered user.

You can allow, block or delete cookies installed on your computer by configuring the browser options installed on your computer. If you do not allow the installation of cookies on your browser, you may not be able to access some sections of the website.

For more information on behavioral advertising and tips on preference management, you can visit the website created by the IAB Spain (International Advertising Bureau – Spain): http://www.youronlinechoices.com/es.

Neither this website nor its legal representatives are responsible for the content or accuracy of the privacy policies of the third parties mentioned in this cookie policy.

Web browsers are the tools in charge of storing cookies and from this place you should exercise your right to delete or disable them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of cookies by the aforementioned browsers.

COOKIE POLICY UPDATES

SERATE, S.L.U. may modify this Cookies Policy according to legislative or regulatory requirements, or in order to adapt said policy to the instructions dictated by the Spanish Data Protection Agency, for which reason Users are advised to visit it periodically. This policy has been established as of June 05, 2018.

When significant changes are made to this Cookie Policy, they will be communicated to Users through the website. If you have any doubts or questions about this cookie policy, please do not hesitate to contact us.

DATA PROTECTION POLICY

Responsible for the treatment:

SERCATE, S.L.U.
VAT ID: B-38322152.
Address: Polígono Industrial La Campana, Calle Torres Quevedo, Manzana 3, Parcela A, 38109, El Rosario, Santa Cruz de Tenerife, Spain.
Phone: 922.684.205.
Email: sercatesl@sercatesl.es.

SERCATE, S.L.U. informs you that your personal data will be processed in accordance with the provisions of current regulations on the protection of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

Definitions:

WEB SITE: Domain that is made available to Internet Users. Describes the system for accessing information via the Internet. Pages designed and published under a domain name on the Internet and that are the result of the information that the owner makes available to the User.

USER: Natural or legal person who browses the website. Access to and use of this website is conditional upon the prior reading and full, express and unreserved acceptance of this Data Protection Policy in force at the time of access, which we ask you to read carefully. By accessing or using the website, you acknowledge that you have read and understood without limitation or qualification this Privacy Policy.

CONTENT: Information and services that make up the entire domain that SERCATE, S.L.U. makes available to the User. It contains messages, texts, graphics, photographs, icons, logos, links, software, appearance, graphic design and, in general, all the information contained in the website.

HYPERLINK: Technique by which the User can navigate through different pages of the website, or the Internet, with a simple click on the text, icon or indicative button containing the link.

COOKIES: Technical means for the traceability and monitoring of navigation on websites, are small text files that are written on the user’s computer. As they have implications on privacy, SERCATE, S.L.U. gives timely and reliable notice to the User of their use on the website. The website currently uses cookies.

Purpose of Processing:

When a User provides personal information, such information may include personal data such as: name, physical address, e-mail address, telephone number, among others. By providing this information, you consent to your information being collected, used, managed and stored by SERCATE, S.L.U., only as described in this Data Protection Policy.

In www.sercatesl@sercatesl.es there are different systems for capturing personal information, processing the information provided by the User for the following purposes:

• Establish communication between the parties.
• Respond to inquiries.
• To ensure compliance with the terms of use and applicable law.
• To support and improve the services offered by this website.

SERCATE, S.L.U. may use your data to contact you, both electronically and non-electronically. You may revoke your consent at any time by sending a letter with the subject “UNSUBSCRIBE” to SERCATE, S.L.U., through its contact details (postal or e-mail address).

We will not process your personal data for any purpose other than those described above unless required by law or court order.

Personal information capture systems:

• E-mail: The User may provide his/her personal data via e-mail.

SERCATE, S.L.U. informs you that the data you provide will be located in the servers of DINAHOSTING, S.L., CIF: B-15805419, with postal address at Rúa das Salvadas, Número 41, Bajo, 15705, Santiago de Compostela, A Coruña, Spain.

Legitimation for Data Processing:

The legal basis for the processing of data is the consent of the User as a data subject which will be requested at the time of:

• before proceeding to process your data.

SERCATE, S.L.U. will only provide information about the User to the State Security Forces and Corps by requirement or court order or by obligation of a regulation with the rank of Law.

Source of Data:

The personal data comes directly from the User as a data subject and has been collected through the different systems for capturing personal information (for example: e-mails, instant messaging, SMS or, through phone calls) with contact requests.

Data Category:

The categories of data processed through the website are identifying data. No specially protected categories of data are processed.

Conservation periods:

SERCATE, S.L.U. retains personal data for a limited and proportional period. The data processed for the purpose of managing the relationship between the User and SERCATE, S.L.U. (name, surname, postal address, e-mail address, etc.) will be kept for the duration of the contractual or similar relationship or as long as the User does not request its deletion. Once cancelled, the User’s personal identification data will be kept only for the purpose of meeting any legal requirement of Judges and Courts. At the end of the retention period, the data and backup copies will be deleted from all media.

Disaggregated data: Disaggregated data will be retained without a deletion period.

User Data: The period of retention of personal data will vary depending on the service that the User contracts. In any case, it will be the minimum necessary, and may be maintained until:

• 1 year: Revocation of consent. Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE).
• 4 years: Articles 66 and following of the General Tax Law (accounting books).
• 6 years: Article 30 Commercial Code (accounting books, invoices).

After these deadlines, the personal data will be deleted with appropriate security measures to ensure their total destruction.

Recipients of Transfers:

Data transfers are made to:

• Banks / Savings Banks, for the collection of contracted services.
• Competent Public Administrations (Tax Agency), in the cases provided by Law and for the purposes defined therein.
• WhatsApp Inc.

Contact data will be transferred to third countries outside the European Union to:

• WhatsApp Inc. for the establishment of instant communications. WhatsApp Inc. has adhered (certified) to the EU Privacy Shield. US/European Data Transfers (https://www.privacyshield.gov/participant?id=a2zt0000000TSnwAAG&status=Active). For citizens of the European Union, the data is processed by WhatsApp Ireland Limited.

SERCATE, S.L.U. does not sell, rent or transfer personal data that may identify the User, nor will it do so in the future, to third parties without prior consent.

Safety measures:

For data processing SERCATE, S.L.U. implements all the technical and organizational security measures established in the current legislation. Data protection measures necessary to prevent the loss of information, alteration of data or access by unauthorized personnel to the same.

With respect to the confidentiality of data processing, SERCATE, S.L.U. ensures that any person authorized to process the User’s data (including collaborators and service providers) is obliged to respect confidentiality.

Principles established by SERCATE, S.L.U. in the processing of personal data in accordance with the requirements of the new European Data Protection Regulation:

• Principle of legality, loyalty and transparency: SERCATE, S.L.U. will require consent for the processing of personal data for one or more specific purposes that will be previously informed.
• Principle of data minimization: SERCATE, S.L.U. will request the data strictly necessary in relation to the purposes for which it is required, being the minimum possible.
• Principle of limitation of the storage period: the data will be kept for the time necessary for the purposes of processing, depending on the purpose. SERCATE, S.L.U. will inform you of the corresponding storage period.
• Principle of integrity and confidentiality: the data will be treated in a way that ensures adequate security of personal data and guarantees its confidentiality, adopting measures to prevent unauthorized access or improper use of the data by third parties.

SERCATE, S.L.U. establishes the following security measures:

• Perform regular backups or backups.
• Periodically conducts data protection audits.
• It does not use personal data for purposes other than those for which they were originally collected.

SERCATE, S.L.U. cannot guarantee the impregnability of the Internet network, and therefore the violation of the data through fraudulent access to them by third parties.

Navigation:

As you browse the website, data is collected that may include IP addresses, geographic location, log of how services and sites are used.

Accuracy and Veracity of the Data:

The User is solely responsible for the veracity and correctness of the data provided through the website, exonerating SERCATE, S.L.U. from any liability in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The User agrees to provide complete and correct information through the different means of contact (e-mails, phone calls, SMS, instant messaging).

Rights of Persons:

Any person has the right to obtain confirmation as to whether or not SERCATE, S.L.U. processes personal data concerning him/her.

Any interested party may request the exercise of the following rights before SERCATE, S.L.U., by submitting a letter to the postal or electronic contact address, including a photocopy of your ID card or other identity document:

• Right of access: allows the data subject to know and obtain information about his or her personal data undergoing processing.
• Right of rectification or suppression: allows you to correct errors, modify data that prove to be inaccurate or incomplete and ensure the accuracy of the information being processed.
• Right of cancellation: allows the deletion of data that proves to be inadequate or excessive.
• Right of opposition: the right of the data subject not to have his or her personal data processed or to have it stopped, in which case it will only be kept for compelling legitimate reasons, or for the exercise or defense of possible claims.
• Limitation of processing: involves the marking of the personal data kept, with the purpose of limiting its future processing, in which case, it will only be kept for the exercise or defense of claims.
• Data portability: provision of the processed data to the data subject, so that he/she can transmit it to another data controller without hindrance. As a data subject, you have the right to receive the personal data concerning you, which you have provided and in a structured, commonly used and machine-readable format, and to transmit it to another data controller when: The processing is based on consent, the data have been provided by the data subject and the processing is carried out by automated means. When exercising your right to data portability, you have the right to have personal data transmitted directly from data controller to data controller where technically feasible.
• Right not to be subject to automated individual decisions (including profiling): the right not to be subject to a decision based on automated processing that produces effects or significantly affects him/her.

You may withdraw your consent at any time without affecting the lawfulness of the previous processing, as well as file a complaint, if you consider that your data have been improperly processed, before SERCATE, S.L.U. or before the Control Authority, being in the case of Spain, the Spanish Data Protection Agency (AEPD), through its website www.aepd.es.

Commercial Mailings:

In application of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE), SERCATE, S.L.U. will not send advertising or promotional communications by e-mail or any other equivalent means of electronic communication that have not been previously requested or expressly authorized by the User.

SERCATE, S.L.U. undertakes not to send commercial communications without properly identifying them.

Copyright:

All content, text and images on this website are the property of SERCATE, S.L.U., including all content which, by way of example, graphics, logos, trademarks, industrial designs, icons, audio or video clips, data compilations, news, information and any other signs, are subject to and protected by intellectual property rights in favor of SERCATE, S.L.U. Their reproduction, distribution, transformation, in whole or in part, without the express authorization of SERCATE, S.L.U. is prohibited.

The User is only entitled to a private use of the same, needing express authorization from SERCATE, S.L.U. to modify, reproduce, exploit, distribute or any other right belonging to its owner.

Without prejudice to the foregoing, the User is granted the rights to access, download, print, reproduce in any medium, as well as the use of the contents of the website to which he/she is allowed to have access, for merely informative purposes.

Conditions of Access:

Access to this website is free of charge and does not require prior subscription or registration. The User shall access in good faith and in accordance with this Data Protection Policy, and access shall be at the User’s sole responsibility.

The User is expressly prohibited from using and obtaining the services and contents offered on the website for procedures other than those stipulated.

Minors: This website is not directed to minors under 16 years of age. The user guarantees to be at least 16 years old.

Cookies:

Please be aware that we currently use cookies.

Responsibilities:

In making the website available to the User, we try to offer quality content and services, using the utmost diligence, not only in the provision of the same, but also in the technological means used. However, we shall not be liable for the presence of viruses or any other element that may in any way damage the User’s computer system, documents and files.

SERCATE, S.L.U. does not guarantee the correct functioning with respect to the availability and continuity of its website. As far as possible we will try to inform the User of any interruption in the service, correcting it as soon as possible. However, we are exempt from any liability arising from the incorrect operation or interruptions of this website.

Language and Regulatory Framework:

The language applicable to this Data Protection Policy is Spanish.

The applicable regulatory framework for the processing of personal data carried out by SERCATE, S.L.U. is Regulation (EU) 2016/679, of 17 April 2016 and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE).

Changes in the Data Protection Policy:

SERCATE, S.L.U. reserves the right to modify this policy to adapt it to new legislation or jurisprudence. In such cases, SERCATE, S.L.U. will announce on the website the changes introduced prior to their implementation.

ATTENTION

This Data Protection Policy has been established as of June 05, 2018. We can modify them at any time, please check the date of issue each time you connect to our website to ensure that no changes have been made that may affect you. For any clarification you can contact us by phone at +34 922.684.205 or by e-mail at: sercatesl@sercatesl.es.

BASIC INFORMATION ON DATA PROTECTION

BEFORE SUBMITTING YOU SHOULD READ CAREFULLY ALL THE INFORMATION ABOUT DATA PROTECTION.

SEND I have read and accept the Data Protection Policy.

ATTENTION: To send the form you must check the box. Declares to have been informed about the Data Protection Policy, accepting and consenting to the processing of their data by SERCATE, S.L.U. in the manner and for the purpose described.

ADDITIONAL INFORMATION ON DATA PROTECTION